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Irvine, Ca HP Printer Repair and Maintenance Services

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HP LaserJet Printers – A Supplies Error Code or Message Displays on the Printer Control Panel

Error code or messageDescriptionRecommended action
99.101F Cartridge missingA cartridge is missing or is not installed properly.Correctly install the cartridge(s) into the printer. If the error persists, remove and reinstall all the cartridges.
99.106B Used cartridges installedUsed cartridge(s) have been installed.The cartridges are most likely refilled cartridges.Replace any non-HP or refilled cartridges with genuine HP cartridges.
99.1088 NOT HP Genuine cartridgeYou are not using a genuine HP cartridge.Replace any non-HP or refilled cartridges with genuine HP cartridges.
99.108c/10.400X Genuine HP cartridgeYou are using a genuine HP cartridge.This is informational only, and no action needs to be taken.
10.0004 Supply error or 10.1004 Supply memory errorThere is a communication failure with the imaging drum.Turn the printer off and then on. If the error persists, replace the imaging drum. If the error still persists, contact HP.
10.000X Supply memory error or 10.100X Supply memory errorThere is a communication failure with one of the cartridges.The “X” indicates which cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow.Turn the printer off and then on. Remove and reinstall the cartridge(s). If the error persists, replace the cartridge(s). If the error still persists, contact HP.
10.310XA non-HP cartridge is installed.The “X” indicates which cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow.Replace any non-HP or refilled cartridges with genuine HP cartridges.
10.330XA used (X) cartridge is installed.The “X” indicates which cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow.Replace any non-HP or refilled cartridges with genuine HP cartridges.
10.700XThe cartridge life status has passed the “Very Low” stage.The “X” indicates which cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow.The warranty for the cartridge has ended. Replace the cartridge.
10.7100One of the color cartridges is empty.Replace the depleted color cartridge.
10.8100The black cartridge is empty.Replace the depleted black cartridge.
Cartridge is lowThe cartridge is nearing the estimated end of its useful life.You can continue to print, but consider having a replacement cartridge available.
Cartridge is Very LowThe cartridge is at the estimated end of its useful life.To avoid print quality interruptions, HP recommends replacing the cartridge at this point, but you can continue printing until you notice a decrease in print quality. Actual cartridge life can vary.
Cartridge missingA cartridge is not installed or is installed incorrectly.Replace any missing cartridges, and make sure that the cartridges are installed correctly. Remove and reinstall all of the cartridges, if necessary.
Non-HP Chip DetectedThe indicated cartridges have been blocked by the printer firmware because they contain a non-HP chip. This printer is intended to work only with new or reused cartridges that have a new or reused HP chip. Replace the indicated cartridges to continue printing.
Non-HP ChipThe indicated cartridges are blocked because they contain a non-HP chip. Replace to continue printing.
Used cartridges installedUsed cartridges have been installed.The cartridges are most likely refilled cartridges.Replace any non-HP or refilled cartridges with genuine HP cartridges.
Used <color> cartridge is installedA used color cartridge has been installed.The cartridge is most likely refilled cartridges.Replace any non-HP or refilled cartridges with genuine HP cartridges.
UIUsed cartridges have been installed.The cartridges are most likely refilled cartridges.Replace any non-HP or refilled cartridges with genuine HP cartridges.

HP printer ink cartridge issues including ‘Incompatible’, ‘Missing’, ‘Failure’ and enrollment errors

Cartridges incompatible, incorrect, or not intended for use in the printer

Cartridges depleted

Cartridges missing or not detected

HP Instant Ink cartridge errors

Use SETUP cartridges message

Non-HP chip or Circuitry Detected error

Older Generation Cartridge message

All other ink cartridge errors